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Terms And Conditions Of Sale

1. Acceptance of terms and conditions:
Customer orders submitted to Vortex Health & Beauty Ltd are governed by these terms and conditions and by placing an order or accepting a product or products a customer is deemed to have accepted and agreed to these terms and conditions. Nothing contained in any order or in any correspondence can in any way modify these terms and conditions or add any additional terms and conditions, all of which are hereby expressly rejected by Vortex Health & Beauty Ltd.

2. Revisions:
These terms and conditions may be revised at any time by Vortex Health & Beauty Ltd and orders submitted after such a revisions will be governed by the revised terms and conditions.

3. Company Information:
You are ordering from Vortex Health & Beauty Ltd, a company registered in England and Wales, Company Registration No. 4619368. Our registered office and trading address is 54 Melville Court, Croft Street, London SE8 5DR, United Kingdom. Our VAT registered No. GB 761 1124 67.

4. Contract creation and electronic contracting:
When ordering online the technical steps required to create a contract between you and us are as follows. You submit your order to us by clicking on the "confirm order" button and then the "ok, submit order" button. The order is then accepted by us, unless there is a anything pertaining to the order which causes us to withhold our acceptance, and the acceptance of the order takes place on the despatch of the order, at which time the terms of the contract between you and us are accordingly regarded as concluded. Contracts are concluded in the English language and are governed by, and interpreted in accordance with, the law of England and Wales. The details of contracts are not filed or kept on this website and cannot be accessed here. If you require information regarding an order you have placed with us please e-mail us at info@vortexhealth.co.uk or telephone us on 020 7237 0071.

5. Ordering In Other Ways:
If you wish to pay by cheque or postal order you should make the cheque or postal order payable to Vortex Health & Beauty and send it to Vortex Health & Beauty, 54 Melville Court, Croft Street, London SE8 5DR. If you wish to order by telephone and pay by debit card or credit card you should call us during office hours on 020 7237 0071. After the receipt of your order it is accepted by us, unless there is a anything pertaining to the order which causes us to withhold our acceptance, and the acceptance of the order takes place on the despatch of the order, at which time the terms of the contract between you and us are accordingly regarded as concluded. Contracts are concluded in the English language and are governed by, and interpreted in accordance with, the law of England and Wales. The details of contracts are not filed or kept on this website and cannot be accessed here. If you require information regarding an order you have placed with us please e-mail us at info@vortexhealth.co.uk or telephone us on 020 7237 0071.

6. Non-acceptance of orders:
Customer orders are not binding upon Vortex Health & Beauty Ltd until accepted by us and there may be a reason or reasons for us to withhold our acceptance of any particular order. Vortex Health & Beauty has no liability to a customer or to anyone else with respect to an order that is not accepted.

7. Order price and validity:
The contract price for your order is the price displayed on the website at the time the order is placed and this price will remain valid until the order is despatched. The displayed price includes the cost of delivery to you, as no separate charge is made for postage and packing, and it also includes any taxes that are applicable. Vortex Health & Beauty Ltd has the right at any time to revise the prices of products without notice. Such price revisions will not affect orders already placed, but will apply to all orders received thereafter.

8. Credit card security:
Clicking on an order option to place an order online connects you to a secure serve and therefore allows you to shop in safety. The secure server encrypts the details you enter and this encryption procedure entails the conversion of information into code for transmission which cannot be read as it travels over the internet.

9. Confirmation of orders:
When you submit an online order to us you will shortly afterwards be sent an order acknowledgement e-mail with the details of your order. This will be followed by an order confirmation e-mail which confirms acceptance of your order and also that the order has been despatched. If you do not receive these e-mails it is possible that you made an error in entering your e-mail address on the order form, but non-receipt of either or both of these e-mails does not in any way affect the acceptance and despatch of your order.

10. Despatch time:
We know that our customers appreciate quick and efficient service and we therefore endeavour to keep plenty of stock in our warehouse in order that orders can always be promptly despatched. In practice this means that the majority of orders are despatched on the same working day as or the next working day after the payment for the order is received (or in cases of payment by cheque, the same working day as or the next working day after the cheque is found to have cleared). Orders are despatched to the address you give us for delivery when you enter the details of your order.

11. Data protection and privacy:
We do not sell or share our customer details with any other business or organisation. Therefore, ordering from us will not result in you receiving offers or information from any third parties. If you would like to contact us regarding our privacy policy please e-mail us at info@vortexhealth.co.uk or write to us at Vortex Health & Beauty Ltd, 54 Melville Court, Croft Street, London SE8 5DR or telephone us on 020 7237 0071.

12. Cancellation of orders:
You have the right to cancel an order by giving notice to us in writing of your wish to do so, but this written notice must be received by us within seven working days from the day you receive the order (the first day of the seven days is therefore the day after the order is received). You must then return the goods to us at your cost and your risk or alternatively make them available for us to collect, although in the event of us having to collect the goods the collection charges incurred will be charged to you. The goods must be returned to us or made available for collection within 14 days of the date of your cancellation or the right to cancel will be null and void. The goods must also be received back in good condition and you must not have opened them or broken the safety seal. The address for goods to be returned to is: Vortex Health & Beauty Ltd, 54 Melville Court, Croft Street, London SE8 5DR.

13. Queries and customer services:
If you should have any queries or concerns about these terms and conditions, or about any aspect of this website, or about an order you have placed or products that you have received, please e-mail our customer services dept at info@vortexhealth.co.uk or write to us at Customer Services Dept, Vortex Health & Beauty Ltd, 54 Melville Court, Croft Street, London SE8 5DR or telephone us on 020 7237 0071.

14. Storing and reproducing these terms:
If you wish to store and/or reproduce these terms and conditions, they are available to you in a "printer friendly" version which has been designed to be as straightforward as as possible to save onto your computer and/or print out. Click here to go to the
printer friendly terms and conditions.

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