any extra charges for post and packing?
are no extra charges for post and packing
or anything else.
plenty of each product in our warehouse,
which means that orders can always be
orders are despatched in plain white
Do I have
to order online?
as many orders are sent by post as are
placed online. Information on ordering by
post can be found at the bottom of the
Can I pay
by telephone banking or internet banking?
you're welcome to pay this way. You
should place your order online from our
order page, but when you checkout you
should select the option to pay by bank
transfer. We will acknowledge your order
by return and provide the necessary
details for the bank transfer.
a general bank transfer?
exactly the same applies. Place your
order online and select the option to pay
by bank transfer and we will provide the
necessary details for you to take to your
bank to make the transfer.
accept payment by PayPal. This is
provided as a payment option when you
order online and our ordering system is
fully integrated with PayPal.
Alternatively, if you wish we can send
you a request for payment through PayPal.
In this case you would need to e-mail us
and let us know that you wish to make the
transaction in this way.
Is any way
of ordering better?
No, not as
far as we are concerned. Place your order
in whatever way is convenient for you.
If I order
online is the server secure?
a secure server and is provided by
Worldpay who are one of the biggest
secure server providers in the world.
If I order
online can I pay in a different currency?
ordering system allows you to change the
value of your order into Euros, US
Dollars, Canadian Dollars or Australian
take Solo or Electron cards?
take both Solo cards and Electron cards
as well as Switch, Delta, Visa and
How will I
know if my payment's been accepted?
that your payment has been accepted will
be displayed on-screen along with an
order reference number.
happens if my payment is declined?
will be displayed that your payment has
been declined. If this occurs you should
contact your bank or credit card company
to find out why they wouldn't accept the